This month we have an outstanding useability column from Jakob Neilsen. http://www.useit.com/alertbox/designer-user-differences.html
There are two important insights
- Designers are not users
- Users are not designers
Like a japanese haiku these two statements can be used for lengthy meditation and should be burned on the heart of every designer. Too many sites are built for the designer, not the user; an exotic, barely understood being. A person who doesn’t know how to run a search on Google, let alone manipulate a strange scroll bar or fly-out menu.
Learn.
Bob Browning's blog 
Leave a comment