Bob Browning's blog

An excellent video from ViASPIRE here is worth a look.  They point out that words are only a small part of a communication message and once you start getting into emotional content use the phone because your words can be easily misunderstood.

I heartily agree.  However using their argument a video link should add another layer of meaning that should be quite significant, but it isn’t.  When my Skype video is on, I see myself (and the other person) looking anywhere but at me (i.e. the camera).  They are looking at the ceiling, their screen and so on.  It actually makes things worse.

So we need to train ourselves.  If video is on – look at the camera when you are talking.